Agent de réservations (groupes loisirs & individuels) CDI 100%

Description du poste

This job ad was AI-translated from French. See original Job summary Hide Join an Accor hotel, part of a network with 5,500 hotels. Embrace exciting opportunities and a supportive environment. Tasks Manage reservation requests for groups and individuals via email and phone. Prepare quotes and commercial proposals for clients. Oversee reservations in OPERA Cloud, ensuring accuracy and follow-up. Skills Minimum 2 years in hospitality and reservations required. Fluent in French and English; third language is a plus. Strong communication and customer service skills essential. About the job Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring. There are many opportunities for development and progression. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats stronger. Job Description Reservation Agent (leisure groups & individuals) Tasks: Managing reservation requests (groups and individuals) by email and telephone. Preparing quotes and commercial proposals. Entering and tracking reservations in OPERA Cloud. Monitoring options, confirmations, modifications and cancellations. Managing payments and compliance with pricing conditions. Checking availability and allotments. Coordinating with hotel services and external partners. Contributing to optimising occupancy rates and additional sales. Qualifications Minimum 2 years experience in hospitality and reservations required. Fluency in French and English (a third language is an advantage). Excellent communication, customer service skills, rigour, organisation and priority management. Comfortable with IT tools and reservation systems (OPERA Cloud or equivalent). Ability to work in a team and under pressure. Key skills: Reservation and customer request management, quote writing and administrative follow-up, mastery of PMS (OPERA Cloud), customer and partner relations, pricing and availability management, interdepartmental coordination, commercial sense and results orientation. Additional Information Our Diversity & Inclusion Commitment: We are an inclusive company and our ambition is to attract, recruit, and promote diversity of talents.