(80 - 100%) Senior Technical Support Engineer

Description du poste

At ABB, we empower industries to work cleaner and more efficiently. Join us for a collaborative work environment and growth opportunities. Tasks Manage product lifecycle and lead improvements for UNITROL and MEGATROL. Analyze complex issues, ensuring product reliability and performance. Provide expert support globally and enhance team capabilities. Skills Bachelor's or master's in electrical engineering with 8+ years experience. Strong organizational skills with project management capabilities. Fluency in English and other languages like German or French. Bei ABB unterstützen wir Industrien dabei, effizienter und sauberer zu arbeiten – und jede einzelne Person trägt hier dazu bei. Wir bieten allen Mitarbeitenden die Möglichkeit, Verantwortung zu übernehmen und die eigene Entwicklung aktiv voranzutreiben. Gemeinsam entstehen Lösungen, auf die alle stolz sein können. Wir suchen engagierte Talente, um gemeinsam die Welt voranzutreiben. Diese Position berichtet an: Business Manager - Commercial&Operations __ Working in the Energy Industries division, based in eastern Europe, optionally worldwide, you will be cooperating with international teams to maintain the highest levels of customer satisfaction in our worldwide applied solutions for electrical power generation. Reporting to the Head of Product Support, you will perform various product and life cycle activities to assist in the development, launch, maintenance, and profitability of UNITROL, MEGATROL and SYNCHROTACT products. The work model for the role is: #LI-Hybrid You will be mainly accountable for: Own product lifecycle management and continuous improvement by leading feasibility studies and managing global product changes (HW/SW/BOM, tools, documentation, etc.). You contribute to cost optimization, standardization, and continuous product enhancement in close collaboration with Product Management and R&D Drive product quality and technical excellence by analyzing and resolving complex issues across a broad product portfolio. You engage directly with customers and perform remote diagnostics, lead root cause analysis (RCA), and ensure sustainable corrective actions to enhance product reliability and performance Act as a global technical authority by providing expert support to ABB teams and business partners worldwide. You support project-specific adaptations, review engineered solutions, and guide standardization decisions aligned with long-term product strategy Strengthen knowledge sharing and team capabilities by capturing learnings from support cases and translating them into structured knowledge documentation. You coach support line specialists and contribute to building strong global lifecycle support expertise Qualifications for the role: Bachelor or master’s in electrical engineering Minimum 8 years of experience in field service or engineering with Power Generation System know how, Embedded Software and Control Hardware plus Power Electronics (Experience with excitation systems is required) Fluency in English, any other languages like German, French, or Spanish are an asset Intrinsic attitude to drive innovation and improvement Proven organizational skills with the ability to handle multiple projects simultaneously High sense of responsibility and commitment High degree of intercultural awareness Die Zukunft wird sauberer und intelligenter durch vielfältige Talente – neugierige, mutige und kreative. Wir schätzen Menschen mit unterschiedlichem persönlichem Hintergrund und Erfahrungen. Bereit, gemeinsam etwas zu bewegen? Jetzt direkt bewerben oder weitere Informationen zu ABB und unseren Lösungen weltweit entdecken unter: https://www.abb.com