Serviceleiter (a) Aufzüge - Region Oberwallis

Description du poste

Join KONE, a global leader in elevators and escalators, with 115 years of innovation. Enjoy a collaborative work culture that values diversity. Tasks Lead a team of 5 technicians in maintenance and repairs. Ensure safety and efficient service for all users. Manage customer interactions and resolve issues promptly. Skills Completed vocational training in mechanics or electrical engineering. Strong communication skills and customer focus. Experience in team leadership and operational efficiency. Together for over 115 years KONE is a globally leading company in the manufacturing and maintenance of elevators, escalators, and automatic doors with over 60,000 employees. We are known for our innovative and sustainable solutions. We also offer an open, inclusive work culture that values teamwork and diversity. KONE (Switzerland) AG is represented with 5 branches and over 380 employees. Our corporate culture is based on the values #CARE, #COLLABORATION, #CUSTOMER and #COURAGE - values we live daily to create an inclusive, sustainable, and innovative work environment. We are looking for you as Service Manager (m/f) Elevators – Upper Valais Region as soon as possible. Your Role In this position, you will lead a team of about 5 service technicians. You independently and autonomously supervise maintenance, repair, and troubleshooting work. Your Tasks You ensure that our users and employees are always safe on the move. You keep our systems running: you quickly resolve malfunctions, coordinate maintenance efficiently, and advance repairs purposefully. You are in direct contact with our customers, solve inquiries and complaints pragmatically, and immediately implement the right measures in case of safety notifications. You identify repair opportunities, sell appropriate services, and ensure smooth implementation and correct billing. You keep operational costs under control and make decisions that balance quality, efficiency, and customer satisfaction. You plan deployments cleverly, optimize service routes, and ensure your team is at the right place at the right time. You represent KONE internally and externally – communicating clearly, solution-oriented, and reliably. You ensure that our methods, safety standards, and processes are consistently applied in daily work. You manage administrative topics such as HR matters and reports with overview and routine. Your Profile Completed vocational training in mechanics and/or electrical engineering, ideally in both fields (higher qualifications in these areas, e.g., advanced technical school, are an advantage) Several years of experience in a similar position in the elevator sector is an advantage Experience in team leadership is desired and advantageous Good knowledge of safety and management standards (quality assurance, P&L, etc.) Native (Upper Valais) German speaker with excellent oral knowledge of French to communicate with other service managers in Western Switzerland. Bilingual candidates welcome! English skills are an advantage. Good knowledge of standard IT tools and ERP systems Good interpersonal skills, customer orientation, and resilience Driver's license category B mandatory Residence in Upper Valais The position is open to persons residing in Switzerland (Swiss or foreign nationality WITH valid residence permit). You are right with us if the following things are as important to you as they are to us: An innovative, professional, and friendly work environment that prioritizes employee well-being. Extensive training opportunities at the KONE Academy and support for your professional development within the company Market-appropriate compensation with a bonus of up to 15%, a company car with 100% private use with a monthly contribution, at least 25 days of vacation, and other attractive benefits such as a powerful pension fund and participation in exciting company events We are "Fair-Pay" certified and demonstrably do not have salary differences between men and women. Working in a global company with a large network and international collaboration. Commitment to sustainability: Our goal is to become a CO2-neutral company by 2030. Your Opportunity Do you want to help shape the mobility of tomorrow? Then we look forward to your application! Please submit your complete documents (including salary expectations, CV, diplomas, work certificates) online at www.kone.ch / Company & Career. * Applications submitted in paper form or by email will not be considered. Do you have questions about the position? Then feel free to call us: KONE (Switzerland) AG, Barbara Sallin Talent Acquisition Specialist 027 305 35 30 Offers from employment agencies will not be considered. At KONE, we focus on creating an innovative and collaborative work culture where we value the contribution of each individual. Employee retention is a key area for us, and we encourage our employees to get involved and share information and ideas. Sustainability is an integral part of our culture and daily work. We follow ethical business practices and aim to build a culture of togetherness where colleagues trust and respect each other and where good performance is recognized. As a company that offers a great workplace, we are proud to offer a variety of experiences and opportunities to help you achieve your professional and personal goals and enjoy a healthy, balanced life. For more information, please visit https://careers.kone.com/en/