Service Supervisor (m/f/d)

Description du poste

Introduction Our 5* Grand Hotel Belvedere by Beaumier, has been welcoming guests from all over the world in the heart of the Jungfrau village of Wengen. We are seeking a motivated and service-oriented Supervisor to join our Restaurant team for the winter season. The ideal candidate is passionate about hospitality, well-experienced with fine dining, and committed to maintaining high service standards in a fast-paced, high-end environment. You will play a key role in delivering exceptional guest experiences and representing the values of our hotel. Key Responsibilities - Supervise and coordinate the daily operations of the restaurant and service team. - Ensure the highest standards of the company, guest satisfaction and luxury service. - Lead, motivate, and support team members during daily operations. - Handle guest requests and resolve service issues professionally. - Assist with staff training and performance monitoring. - Ensure compliance with hygiene, safety, and hotel quality standards. Requirements & Qualifications - Previous experience as a Service Supervisor, Restaurant Supervisor, Head Waiter/Waitress, or in a similar supervisory role within a 4-star or 5-star hotel. - Excellent leadership, communication, and organizational skills with all hotel departments. - Strong customer service orientation with attention to detail. - Ability to work under pressure in a fast-paced luxury environment maintaining the standards. - Fluent German or French and English - Eligibility to work in Switzerland. Benefits - Independent areas of responsibility with creative freedom - A long-term employment relationship - Accommodation upon request - Salary by qualification - Being part of a dynamic team - Bringing ideas to a group and redefining the hotel industry - Enjoying shared passions & inspiring each other - A workplace in one of Switzerland's most beautiful alpine destinations - Staff rates at all Beaumier hotels "To move, to breathe, to fly, to float, To gain all while you give, To roam the roads of lands remote, To travel is to live."