Sachbearbeiter*in Sales Residential Products

Description du poste

This job ad was AI-translated from German. See original Job summary Show Join Init7 as a Sachbearbeiter*in Sales Residential Products! Enjoy a dynamic work environment with great benefits. Tasks Manage the entire order processing from start to finish. Handle inbound customer inquiries via phone and email in multiple languages. Advise customers on Residential and Standard Business Internet products. Skills Commercial education or extensive customer service experience required. Strong computer skills and proficiency in German needed. Fluent in English; knowledge of French or Italian is a plus. About the job Clerk Sales Residential Products 100% immediately or by arrangement Tasks Handling the ordering process from A to Z Front Desk: Customer contact (inbound) by phone and email (in D/F/E/IT) Consultation regarding our Residential and Standard Business Internet products Processing of new customer, change and cancellation procedures Communication with our suppliers by phone and email Procurement processing; use of the respective supplier online tools Support of first level support General correspondence Ideally, you are interested in internet technology and telecommunications - with a quick grasp and high commitment, you can also acquire the knowledge on the job. Reliability and good cooperation are a matter of course for you as a team player. A structured and independent way of working helps you to complete your daily tasks while always approaching internal and external stakeholders in a service- and solution-oriented manner. Requirements Commercial training EFZ, comparable qualification or retail specialist EFZ in telecommunications/consumer electronics OR several years of experience in telephone customer contact Experience in telecommunications is an advantage Very good computer skills German: Mandatory very good knowledge in spoken and written form English: Good knowledge in spoken and written form French and/or Italian: Good to very good knowledge spoken and written is an advantage Other foreign languages very welcome Willingness to work shifts: Usually between 8:00 and 18:30 / no weekend shifts You can expect a responsible and varied range of tasks in a dynamic and innovative industry as well as a modern workplace in the centre of Winterthur with the possibility of home office. We maintain an uncomplicated, open and respectful interaction with each other and live a flat hierarchy. It is important to us to participate in the Swiss and international internet community and to train interns and apprentices. Our company events range from adrenaline-filled roller coaster rides to idyllic barbecue and beer evenings in the company-owned "LABar". We offer our employees training opportunities, contemporary benefits and family-friendly working conditions. Your work-life balance is important to us, therefore we offer you 6 weeks of holiday, overtime compensation and a lot of freedom in designing your working hours. Further benefits you enjoy at Init7: 40-hour week with annual working time Possibility of unpaid leave Internet connection at home REKA Card with annual credit 22 days paternity and 14 weeks maternity leave with full salary Additional benefits in occupational pension No employee deductions for daily sickness benefit and accident insurance premiums (100% paid by Init7) Would you like to apply with us? Please apply exclusively via this form . Applications from recruitment agencies as well as applications by email or post cannot be considered.