OPERATIONAL PERFORMANCE MANAGER (M/F/D)

Description du poste

Aviation connects the world, and Swissport makes it happen. Every year, we serve nearly 250 million passengers, welcome six million guests to our airport lounges, and handle more than five million tons of air cargo at over 300 airports in nearly 50 countries. This makes us the world’s leading provider of ground handling services and larger than any single airline. With around 63,000 highly qualified employees, we ensure that travel and trade run smoothly worldwide every day, while driving innovation in the aviation industry. Together, we are shaping the airport experience of the future. Show more About the job We are looking for an WORKLOAD | 100% LOCATION I GENEVA AIRPORT YOUR MISSION In this role, you will act as the primary liaison between easyJet, ground handling partners, and airport authorities at Geneva Airport. You will ensure safe, compliant, and efficient ground operations while consistently meeting service level agreements and customer expectations. By driving operational excellence, performance management, and continuous improvement, you will play a key role in maintaining the highest standards of safety, quality, and service delivery. YOUR RESPONSIBILITIES Act as the main operational point of contact between easyJet, ground handling agents, and airport stakeholders Monitor and drive performance against SLAs and KPIs, ensuring on-time performance and service quality Investigate operational issues, conduct root cause analysis, and implement corrective actions Oversee compliance with safety, quality, and regulatory standards, including audits and incident management Lead stakeholder coordination and support continuous operational improvement initiatives YOUR PROFILE CFC or equivalent qualification with 5–10 years of aviation or airport operations experience Strong knowledge of aviation safety, compliance, and operational procedures Proven analytical and investigative skills with a hands-on operational mindset Excellent communication and stakeholder management abilities Fluent in French and English; strong IT skills (MS Office); additional languages are an advantage WE OFFER Attractive flight ticket discounts within the Swissport Insurance discounts (e.g. health, household and car insurance) Public transport subsidies and commuting benefits Comprehensive corporate health management and access to Swissport’s own pension fund Are you interested? We look forward to receiving your application through our online job platform.