IT Support Engineer

Description du poste

* Life Sciences - IT + Digital * Basel-Stadt * Contracting * Teilzeit, 60% * asap - 6 Months contract (possible extension) * 2nd Level Support, Active Directory, First Level **Start date: asap  End date: 6-months contract (with the chance for extension) Workload: 60% Contract Type: Contracting Location: Basel** **Your tasks:** * Provide **Level 2 technical support** for desktops, laptops, mobile devices, meeting rooms, printers, and peripherals * Troubleshoot and resolve issues related to **Windows OS, Microsoft 365, including email, VPN, and collaboration tools (Teams, SharePoint, OneDrive)** * Manage **user accounts and access** in Active Directory (on-prem) and Azure AD (Entra ID), including onboarding and offboarding * Install, configure, and maintain hardware and software according to company standards * Monitor and respond to incidents and service requests using an ITSM tool (ServiceNow) * Perform root cause analysis and escalate complex issues to Level 3 teams when required * Support network connectivity issues (LAN/WAN/Wi-Fi, VPN, firewall troubleshooting) * Ensure compliance with IT security policies, data protection, and audit requirements * Maintain documentation for procedures, configurations, and troubleshooting guides * Assist in IT projects such as system upgrades, migrations, and rollout of new tools * Provide user training and guidance on best practices and security awareness   **Your Profile:** * 5-6 years of experience in IT Support / Desktop Support / End User Computing role * Windows 10/11, basic Linux/macOS (optional) * Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) * Microsoft Active Directory and Azure AD (Entra ID) * Basic networking concepts (DNS, DHCP, TCP/IP, VPN) * Experience with endpoint management tools (Intune or similar) * Familiarity with ITSM tools and ticketing processes (ITIL framework or similar ) * Strong troubleshooting skills * Ability to work independently and handle multiple priorities