IT Service Operations Engineer

Description du poste

Join a dynamic IT team at Basel EuroAirport, enhancing user support. Collaborate globally for innovative IT solutions and enjoy great benefits. Tasks Provide 1st and 2nd level end-user support for IT issues. Utilize ticketing system to manage and resolve IT requests efficiently. Collaborate with global teams on cybersecurity and IT projects. Skills Fluent in English, with prior IT support experience required. Proficient in supporting Windows OS, Office suites, and mobile devices. Strong communication and teamwork skills with a tech-savvy mindset. About the job Job Description We’re looking for a motivated, team-oriented IT professional at Basel EuroAirport to support our operations. In this role, you’ll collaborate with global IT teams to deliver reliable, user-focused IT support while contributing to innovative solutions. Position and Responsibilities End-User Support: Provide 1st and 2nd level support (email, calls, on-site) for hardware, software, and network issues. Ticketing System: Utilize our group IT ticketing tool to track, manage, and resolve requests efficiently. Monitoring: Use IT tools to detect, diagnose, and resolve issues to avoid impact on business operations. System Maintenance: Ensure backups, security standards, and server room equipment are running smoothly. Hardware/Software Management: Install, configure, and maintain PCs, printers, mobile devices (iOS/Android), and telephone systems. Automation & Deployment: Deploy Windows OS and software using distribution tools. Documentation & Improvement: Write and update technical documentation improving knowledge management, propose process / procedure optimizations. Collaboration: Work with global IT teams on projects, cybersecurity, and IT service design / technical integration projects. On-Call Duty: Participate in emergency support rotations (1 week every 5 weeks). Required Skills and Qualifications Fluent English (mandatory); French, German, or Turkish is a plus. Experience in IT service desk, customer support, or system administration. Technical Skills: Proficiency in supporting Windows client and server OS, Office suites, ERP systems, and mobile device support. Linux skills would be a plus. Soft Skills: Strong communication, teamwork, and a proactive, user-focused mindset. Mindset: Tech enthusiast who stays updated on IT trends and thrives in a collaborative environment. Why Join Us? Make an Impact: Your work will directly enhance our IT service and user experience. Unique Environment: Be part of a VIP aviation company, working alongside passionate aviation professionals in a dynamic, knowledge-rich setting. Global Collaboration: Partner with international IT teams on IT support and projects. Growth Opportunities: Develop skills in cybersecurity, infrastructure, automation, and IT service management. Supportive Culture: Be part of a team that values your ideas and contributions. What we offer you (among other things) Working in an owner-managed, young and dynamic company with hands-on mentality Multifaceted, challenging and responsible position within an exclusive environment Attractive employment conditions and social benefits like 5 weeks of holidays (6 weeks as of 50 years) Free on-site English lessons and individual further training and development opportunities Subsidized meals in our canteen, as well as parking spaces (or free shuttle bus transports) and other employee discounts (Fleets, Bars & Restaurants etc.) Corporate events like our famous annual Christmas Party and the summer BBQ Additional information General working place: Hangar facilities at EuroAirport Basel-Mulhouse-Freiburg Apply Does your profile match our requirements? If so, we look forward to receiving your online application Please note that we can only consider applications submitted in English.