Floor Manager 100% (m/w/d)

Description du poste

Join Manor as a Floor Manager (m/w/d) in Bern! Be part of a dynamic team. Tasks Drive sales and enhance customer experience on the floor. Motivate your team to utilize digital tools for seamless shopping. Manage team development and analyze sales performance KPIs. Skills Experience in retail, ideally in a premium environment; leadership skills. Strong service orientation and team leadership abilities. Proficiency in digital tools and good French language skills. This job ad was AI-translated from German. See original About the job Bern | Full-time 100% | permanent | immediate start or by arrangement | Floor Manager 100% (m/f/d) Every visit is something special – and that is exactly what our service is based on. With team spirit, agility and genuine customer proximity, we shape Manor as the No. 1 department store for everyday life, both in our stores and online. You love a dynamic environment and want to contribute your strengths? Then help us shape the shopping experience of tomorrow! To strengthen our management teams in our department stores in the German-speaking part of Switzerland (regions Zurich, Northwestern Switzerland, Central Plateau and Eastern Switzerland), we are looking for committed Floor Managers 100% (m/f/d) for our sales worlds Fashion (women's, men's and children's fashion, lingerie and accessories), Beauty (perfumery and cosmetics) as well as Hardgoods (home, household and leisure) with immediate start or by arrangement. We are looking for inspiring, entrepreneurial-minded leaders with a passion for retail and a strong understanding of business key figures (KPIs). You know how to motivate your teams, promote talents and achieve sustainable sales and company success together. Your responsibilities - You are the driving force of the sales activity on the floor: With your active presence, your service orientation and your positive attitude, you make the difference. - You promote omnichannel solutions by motivating your team to use digital tools in sales, such as instore ordering, to offer customers a modern and seamless shopping experience. - You actively contribute to acquiring and retaining new customers by implementing targeted and effective measures. - You lead your team in daily business, motivate employees and promote their development with commitment and enthusiasm. - You plan staff deployment flexibly according to priorities and operational requirements and respond confidently to unforeseen situations. - You accompany apprentices with appreciation and consistency to promote their professional and personal development. - You conduct employee and HR discussions (recruitment, development, evaluation and exit) professionally and with the necessary sensitivity. - You analyse sales results (turnover, margins, KPIs) and derive concrete measures to improve performance. - You are a true ambassador for an outstanding customer experience and ensure first-class service. - You ensure optimal product presentation on the sales floor and compliance with visual merchandising standards. - You ensure professional inventory management and compliance with internal guidelines as well as legal requirements. Your profile - You have solid experience in retail, ideally in a premium or luxury environment. - Ideally, you have training as a vocational trainer and a basic education in sales (EFZ or equivalent). This is a great advantage for supporting and developing your team. - You bring initial successful leadership experience and know the challenges of the retail business as well as the processes on the sales floor. - You understand how to meet the expectations of a demanding clientele with professionalism, style and pronounced service orientation. - You are solution-oriented, keep a cool head even in hectic situations and know how to motivate your team. - You are confident in using digital tools and interested in technological solutions that facilitate work and improve the customer experience. - You have good to very good French language skills, both spoken and written. Knowledge of another national language is an advantage. Manor AG, headquartered in Basel, is the Swiss market leader in the department store sector with a market share of around 60 percent. The company employs around 6,800 people in total and trains about 200 apprentices annually. Manor AG operates 56 department stores, 21 Manor Food markets and 23 Manora restaurants as well as 3 distribution centres.