Fachspezialistin Forderungsmanagement (alle)

Description du poste

This job ad was AI-translated from German. See original Job summary Show Join IWB, a leading provider of energy and mobility solutions. Enjoy a collaborative work environment with great benefits. Tasks Develop and manage individual payment agreements with clients. Process customer accounts and handle payment disbursements. Create analyses and reports in debt management. Skills Experience in debt collection and a commercial education required. Proficient in SAP, preferably IS-U module. Fluent in German and English, additional languages a plus. About the job Look forward to exciting tasks: Individually develop and manage payment agreements with customers by phone and in writing. Process customer accounts, handle credit balance payments (ex-collection) and continuously monitor debt cases. Create analyses, evaluations and reports in debt collection management. Further develop processes in the SAP environment and support the digitalisation of the department. Coordinate orders with the field service and promote close collaboration. This is how you make us even better: Thanks to your many years of professional experience in debt collection, you confidently handle complex debt cases. Completed commercial basic training, ideally supplemented by further training in the financial sector. You are adept at conducting demanding and sometimes emotional customer conversations and concluding them with a suitable solution. You bring SAP knowledge, ideally in the IS-U module. Fluent German and English skills, an additional foreign language is a plus. Mobility Free half-fare travelcard from SBB U-subscription from TNW as a JobTicket Contribution to the GA from SBB Use IWB vehicles and e-bikes for business trips IWB supplies people and companies in the Basel region with electricity, heat, drinking water, telecom and mobility solutions. In addition, IWB shapes the climate-friendly energy world of tomorrow.