e-Channels Service Centre 1st Level Front & Client Advisor 100% (f/m/d)

Description du poste

This job ad was AI-translated from German. See original Job summary Show Join Julius Baer as an e-Channels Service Centre Advisor. Shape the future of wealth management with us! Tasks Act as the first contact for Private Banking clients regarding e-Channels tools. Handle inquiries from clients and advisors in multiple languages. Document and manage requests in the ticketing system efficiently. Skills Completed commercial training, ideally in banking or a diploma. Strong communication skills in German and English, with other languages a plus. Technical proficiency in Microsoft and MAC OS, with online support knowledge. About the job At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. Join our team as a e-Channels Service Centre 1st Level Front & Client Advisor. YOUR TASKS First contact for Private Banking clients and external asset managers regarding Julius Baer e-Channels tools Processing and responding to oral and written enquiries from clients and internal client advisors in German, English and Spanish (preferably Italian and/or French) Analysis and resolution of problems, communication and maintenance of the knowledge database Daily documentation and management of all enquiries in the designated ticketing system including pending item management Active participation in optimisation and further development of operational processes in the Service Centre YOUR PROFILE Completed commercial apprenticeship, preferably at a bank, or school-leaving certificate (Matura) Good banking knowledge as well as interest and understanding of financial products are prerequisites Several years of experience as a 1st Level Call Agent at a financial service provider or in Private Banking Confident German, very good English skills, preferably Italian, Spanish and/or French spoken and written Communication talent and confident conversational skills; effortless handling of conflict situations; targeted and efficient communication Willingness to work in shifts (operating hours 08:00 – 20:00) User knowledge of Microsoft operating systems and MAC OS Online and technical affinity (Internet, Mobile & PC support), general technical understanding Accurate and efficient working style Resilient and able to work under pressure Team-oriented personality, always focused on internal as well as external clients We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site . Is this not quite what you are looking for? Set up a job alert by creating a candidate account here .