Customer Service Manager (a)

Description du poste

This job ad was AI-translated from French. See original Job summary Hide Join our team as a Customer Service Manager, overseeing real estate operations. Enjoy a dynamic work environment with opportunities for growth. Tasks Manage real estate activities and requests from various stakeholders. Ensure high-quality standards in properties, implementing corrective measures. Act as the primary contact for user requests regarding relocations and furniture. Skills University degree in hospitality, real estate, or facility management required. Experience in real estate or facility management with strong initiative. Excellent communication skills in French and proficiency in German or English. About the job Customer Service Manager (a) 100 % - Manage the activity and requests of real estate as well as the various on-site service providers (services, property data, areas / occupants) - Represent the interests of users / ensure communication between the client and stakeholders - Guarantee a high level of quality in the buildings, implement corrective measures if necessary - Overall and fiduciary management of the assigned real estate portfolio in the interest of the client - Be the figurehead of the service provider and the first point of contact for users and other providers - Be the contact person for all user requests concerning relocations, furniture and occupancy - Organise and validate projects and relocations - Improve/optimise the offer of spaces - Be the contact person for the technical operation of the buildings - University degree in the field of hospitality, real estate management, facility management or building technology - Proven professional experience in the fields of real estate, facility management, hospitality, management and/or a related field such as building technology - Driving licence (mandatory) - Ability to manage unforeseen events calmly and efficiently - Initiative, service orientation, interpersonal skills and active listening ability - Attention to detail: ability to pay attention to the smallest details to ensure high quality and service standards. - Ease in organising, monitoring tasks and managing multiple files simultaneously - Excellent command of French (minimum level C1) - Good oral and written communication skills in German and/or English (minimum level B1)