Customer Quality Manager 80 - 100% (m/w/d)

Description du poste

BACHMANN FORMING AG is the leading company in packaging manufacturing using the thermoforming process in Switzerland and offers our customers innovative solutions and high-quality products. With state-of-the-art technology and a motivated team, we focus on professionalism and quality. To strengthen our quality management, we are looking immediately or by arrangement for a committed and analytical personality as Customer Quality Manager 80 - 100% (m/f/d)Your Tasks Central contact person and process responsibility for quality-relevant customer complaints Processing and coordination of customer complaints according to common quality methods (8D, 5-Why, Ishikawa etc.) Analysis of root causes as well as initiation, monitoring and effectiveness checking of corrective and preventive actions (CAPA) Close cooperation with production, quality assurance, development, purchasing and sales for sustainable improvement of product and process quality Analysis of quality indicators as well as derivation and implementation of improvement measures Support in the further development of the quality management system Participation in customer audits as well as support in internal and external audits Your Profile Technical basic training with further education in quality management Several years of professional experience in quality management of a manufacturing company, ideally in the food or life sciences industry Experience in handling customer complaints and good knowledge of quality standards Very high quality awareness, structured and reliable working style as well as confidence in the application and maintenance of documentation in IT systems (SAP knowledge advantageous) Very good oral and written communication skills in German and English for internal documentation as well as communication with internal and external partners Solution-oriented, communicative personality with the ability to initiate change, engage teams and sustainably anchor continuous improvements What We Offer You A new challenge every day in a dynamic, highly automated and modern environment Open and innovative corporate culture Internal and external training opportunities Flat hierarchies and quick decisions Area of responsibility with plenty of room for personal responsibility and independent work A highly motivated and dynamic team meets you with a lot of drive – there is no everyday routine with us. You can expect a demanding role with a lot of responsibility in an innovative company. Have we piqued your interest? Then we look forward to receiving your application via the online form "Apply now!". We look forward to getting to know you.