Counter Manager (parfumerie de luxe) 100% (m/f/d)

Description du poste

This job ad was AI-translated from French. See original Job summary Hide Join a luxury perfume brand as a Counter Manager in Lausanne! Enjoy a dynamic work environment with great team spirit. Tasks Deliver high-end customer service and personalized support in-store. Advise clients on perfumes, skincare, and makeup based on their needs. Manage sales performance and contribute to achieving commercial goals. Skills 3-4 years of beauty or luxury retail experience, preferably in management. Strong leadership and team management skills are essential. Excellent customer service orientation and results-driven mindset. About the job Lausanne | Full-time 100% | Permanent contract | Immediate start or to be agreed | Counter Manager (Luxury Perfumery) 100% (m/f/d) Every visit is unique, and it is precisely on this uniqueness that our service is based. Thanks to our team spirit, agility, and customer proximity, Manor establishes itself as the number 1 department store for everyday needs, both online and in our stores. Do you enjoy dynamic environments and want to fully leverage your strengths? Then join us to shape the shopping experience of tomorrow! This is not a Manor contract. The position is attached to a luxury perfumery brand present within Manor Lausanne. Your responsibilities - You ensure a high-end sales service and customer experience, guaranteeing personalised and quality support at the point of sale. - You advise customers on the different product categories (perfume, skincare, and makeup) and identify their needs to offer suitable recommendations. - You develop an excellent knowledge of the products, their benefits, and new arrivals to provide expert and professional advice. - You apply the brand's sales standards and merchandising guidelines to guarantee a premium and consistent customer experience. - You actively contribute to the performance of the point of sale by monitoring commercial objectives, KPIs, as well as stock and sales indicators. - You develop and build customer loyalty through CRM tools and clienteling actions, ensuring regular and personalised follow-up. - You represent the brand's image and values at the point of sale, guaranteeing impeccable service and a neat presentation. - You participate in commercial promotions, events, and activations organised at the point of sale to increase traffic and sales. - You ensure the proper organisation of the point of sale, stock management, and compliance with operational and cash register procedures. - You produce regular reports and analyse performance to contribute to achieving commercial objectives. Your profile - Ideally, you have 3 to 4 years of experience in sales and advice in the beauty or luxury sector, with confirmed experience in point of sale management (Counter Manager). - You master the key skills expected: leadership, team management, communication, strategic vision, analytical mind, and entrepreneurial spirit. - You possess excellent knowledge of the perfume, skincare, and makeup sectors, as well as luxury retail. - You have an excellent sense of customer service, a strong results orientation, and the ability to motivate and unite a team. - You demonstrate exemplary behaviour, impeccable presentation, and high professional standards. - You are fluent in French and preferably know another national language. Manor SA, whose headquarters are located in Basel, is the leader in the Swiss department store market with a market share of approximately 60%. In total, the company employs around 6,800 people and trains about 200 apprentices per year. Manor SA operates 65 department stores, 23 Manor Food markets, 23 Manora restaurants, as well as 3 distribution centres.